FOR IMMEDIATE RELEASE August 30, 1999
NEWS FROM: Motor Vehicle Division 99-151

DMV Assessors Office and Travel Services Postponed

Long Waits Expected at Mesquite DMV Office

DMV Registration services at the Lincoln County Assessors Office in Pioche, Nevada and the DMV Travel Team scheduled to travel to Overton will be postponed September 7-10 so staff can be trained for the implementation of a new computer system.

Project Genesis, the DMV's Business Process Re-Engineering effort, is about to reach its most important milestone. An entirely new Windows-based computer system for all DMV transactions will go on line, Tuesday, September 7^th.

"The new system will ultimately offer Nevadans the best DMV service anywhere," says Project Genesis team leader Donna West. "However, the Department is anticipating long lines through September and October as our technicians learn the in and outs of the system and as the final bugs are discovered and fixed."

To make the transition as smooth as possible, the DMV has made several temporary changes in office hours:

• All DMV offices will be closed at 5:00 p.m. on Friday, September 3.
• DMV offices and phone rooms which offer Saturday service will be closed on Saturday, September 4^th.
• Offices on Galletti Way in Reno and on Flamingo, Sahara and Carey in Las Vegas will not offer extended hours during the week of September 7^th. Office hours will be 8 a.m. to 5 p.m.
• County Assessor DMV offices in rural areas and DMV Travel Teams will not be operational during the week of September 7^th.
• The Mesquite DMV's hours will not be affected; however wait times at this office will be much longer through the month of September.

The Department is trying to make the transition as painless as possible for both customers and employees. We are asking customers to avoid in-person DMV visits if at all possible. Here are some tips for the motoring public:

• Renew by Mail. We have added additional staff in this area. Renewals are processed promptly. Larger DMV offices also have drop boxes for renewals.
• Access our Internet Site The DMV World Wide Web site has an extensive Forms Room where you can download and print nearly every DMV form. Other sections can answer most common questions. E-mails are usually answered within one working day.

Web Address http://www.state.nv.us/dmv_ps/         E-Mail dmvinfo@govmail.state.nv.us

• Use Other Mail Services Address changes, disabled parking applications, specialty license plate applications and many other transactions can be completed through the mail. If you do not have access to the World Wide Web, an office visit is necessary only to obtain the correct form.
  
• Postpone Optional Transactions Transactions which might wait a few days or even weeks include name changes, duplicate title requests, and specialty license plate applications. Many other transactions, of course, cannot be delayed.
  
• Come Prepared If you must visit a DMV office, have all of your paperwork ready. Call us or send an e-mail before you come in. Ask your auto dealer, insurance agent, family and friends about DMV requirements. The DMV accepts Visa and Mastercard, which helps eliminate the need for precise fee quotes.

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