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Tom Jacobs
555 Wright Way
Carson City, NV 89711
Office: (775) 684-4779
Cellular: (775) 721-4062
Kevin R. Malone
1399 American Pacific Dr.
Henderson, NV 89074
Office: (702) 486-1311
Cellular: (702) 499-4278

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NEWS FROM: Directors Office     06-006

Director Lewis, self-service kiosks honored for excellence

Department of Motor Vehicles Director Ginny Lewis was named “Industry Deployer of the Year” and the department’s self-service kiosks won top honors for Best Kiosk Application for Government, Education or a Non-Profit Agency at KioskCom’s Fifth Annual Excellence Awards held at the Mandalay Bay Convention Center.

A panel of 21 judges, representing analyst firms, kiosk vendors and suppliers and kiosk media, selected winners in a dozen categories. Lewis was honored for developing the department’s kiosk project to improve service to customers who pay fees with cash.

The department launched its kiosk project in June 2004. There are now 22 machines in DMV offices statewide, including two at the new Decatur office in Las Vegas that are available after normal business hours. Two American Automobile Association offices in Las Vegas also have kiosks.

Nevada’s kiosks are the only ones in the nation that take cash as well as credit cards, give change and dispense documents on the spot. Motorists can renew their vehicle registrations and driver’s license renewals as well as handle vehicle insurance verification on the machines. Since the project began, Nevada motorists have used the kiosks for almost 300,000 transactions.

The machines were designed and built by JCM American Inc., a Las Vegas-based manufacturer and distributor of cash-handling equipment. JCM built and maintains the equipment on a commission basis with no up-front costs to the state. DMV customers are not charged any extra fees for kiosk services.

Now entering its 10th year, KioskCom is the world’s largest and longest running kiosk and self-service conference and tradeshow, focusing on retail, finance, hospitality, tourism, health care, government, gaming/entertainment, hospitals, restaurants, financial services, ticketing, photo and other industries.

KioskCom launched the inaugural industry-wide KioskCom Excellence Awards in 2002 to recognize the most successful and innovative interactive self-service solutions. KioskCom has honored over 150 companies across multiple industries for their leadership, innovations, and successes with self-service kiosk business solutions.

The contest has produced winners such as BMW, SONY, AAA, the US Postal Service, Avis, Hilton Hotels, Sunoco, SAS, Daimler Chrysler and ExxonMobil.

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